Product sync issues
Recover catalog discovery, review, mapping, scope, and scan failures safely.
No Tally masters are available
Load the bound company, open Setup, and refresh Tally masters. Wait for the discovery command to succeed before returning to Mappings or Products.
Product approval says the review is stale
The source or destination changed after the review was prepared. Refresh Shopify or Tally, then use the new review. Do not force the older proposal.
Duplicate name or SKU is blocked
Search both catalogs for the existing record. Use a verified remap when it is the same real product; otherwise assign a truly unique identity and rescan.
Tally → Shopify is blocked by scope
Reauthorize the app so Shopify grants product-write access. Refresh the page before starting another scan or approving creation, updates, remaps, or lifecycle actions.
Background scan failed or stalled
Review the sanitized error and last progress time. Restore the Agent, worker, Redis, Shopify scope, or database capacity as indicated. Use Resume scan only for the same pinned company, discovery, and policy; otherwise refresh masters and start a new scan.
Three or more automatic recoveries indicate an operational issue, not healthy progress.
Remap completed but inventory stopped
This is expected. Remapping pauses affected inventory baselines. Refresh the quantities and approve new baselines before reactivating inventory.