Troubleshooting
Troubleshooting
Start with the safest checks for connection, product, voucher, and inventory issues.
Connection issues
Fix pairing, offline heartbeats, Tally reachability, and wrong-company errors.
Product issues
Recover stale reviews, blocked writes, failed scans, and remaps.
Orders and inventory
Resolve preview failures, uncertain writes, paused baselines, and conflicts.
Collect diagnostics
Gather a privacy-safe support bundle from Windows and Activity.
Safe first response
- Do not replay a failed Tally write.
- Keep the intended bound company loaded in TallyPrime.
- Open Home and Activity for the next safe action.
- Run the Windows diagnostic command.
- Fix one cause, then retry only when the UI explicitly offers a safe control.
Preserve evidence
Do not delete mappings, scan evidence, conflicts, or command history to make an error disappear. Those records protect against duplicate and stale writes.