Collect diagnostics

Windows checks

Run PowerShell as the same user who runs TallyPrime:

& "$env:LOCALAPPDATA\Talley Connect\TalleyConnectAgent.exe" diagnose --json
Get-ScheduledTask -TaskName "Talley Connect Agent" |
  Select-Object TaskName, State

With merchant approval, include the redacted logs:

%LOCALAPPDATA%\Talley Connect\agent.log
%LOCALAPPDATA%\Talley Connect\agent.log.1

Cloud details to record

• Approximate time and timezone of the issue
• Workflow kind and sanitized resource reference
• Command ID and visible status
• Agent and TallyPrime version
• Selected company name and GUID
• Last heartbeat, read, write, or scan-progress time
• Exact sanitized message shown in Activity

Never include

• Shopify or Tally credentials
• Access or refresh tokens
• Customer names, addresses, email, or phone
• Order bodies or payment identifiers
• Decrypted command payloads
• Raw Tally XML responses
• Materialized product rows, SKUs, proof digests, or source identifiers

Before sending

Reproduce once only if the action is read-only or preview-only. Do not reproduce an uncertain failed write. Export or copy the minimal evidence needed to identify the workflow and redact any business data that is not necessary.